Patient account and profile
Link the patient to the correct hospital record and manage personal account details.
Keep patients connected beyond the visit.
Patients need a clear next step before and after care. The CareFlow360 patient experience brings selected hospital actions to a phone while the hospital controls what is released.
One journey. Clear next steps.
Follow the work and the decisions behind this page.
- 01
Connect an account
The hospital helps a patient link to the correct care record.
- 02
Prepare for a visit
Patients can review appointments and complete assigned forms.
- 03
See what is released
Results and care information appear when the hospital makes them available.
- 04
Act on next steps
Patients can review bills, notifications and available support options.
Patient experience features
Explore the capabilities that support each part of the work.
Appointment booking
Explore available appointments and review booking details shared by the hospital.
Waitlist offers
Review and respond to appointment offers when the hospital uses a waitlist.
Virtual consultations
Join an eligible virtual appointment when telemedicine is enabled for the service.
Released care information
View the health information the hospital has chosen to share with the patient.
Laboratory and imaging results
Access released results and the information attached to them.
Medication and refill requests
Review shared medication information and submit refill requests through the available pharmacy service.
Referrals and follow-up
See referral instructions, follow-up dates and the next actions shared by the care team.
Bills and payments
Review bills and use the hospital’s enabled payment options, with payment status available for follow-up.
Forms and consent
Complete assigned forms and consent steps before or after a visit.
Documents
Upload patient documents for the hospital to review in the relevant workflow.
Notifications
Keep up with appointment, care and service updates shared by the hospital.
Help and support
Find product guidance and send a support request when further help is needed.
Explore the next piece
See how this page connects with the rest of the platform.
See connected care in practice.
Explore your hospital’s patient journey with a CareFlow360 demonstration.